REFUND AND CANCELLATION POLICY

REFUND AND CANCELLATION POLICY

ORDER CANCELLATION
Orders may be cancelled before they have been processed and dispatched. Once an order has been shipped, cancellation may no longer be possible.

RETURNS
Customers may request a return within 7 days of receiving the product if:
• The item is damaged upon arrival.
• The incorrect item was received.
• The product is defective.

To initiate a return, please contact us at returns@crowngrow.co.za with your order number and supporting photographs where applicable.

REFUNDS
Approved refunds will be processed to the original payment method. Refund processing times may vary depending on the payment provider.

NON-RETURNABLE ITEMS
For hygiene and safety reasons, opened or used personal care products may not be eligible for return unless defective.

CONTACT
For refund or return requests, please contact accounts@crowngrow.co.za or 068 606 4988